PLEASE READ THIS TERMS AND CONDITIONS
OF USE CAREFULLY. THESE TERMS AND CONDITIONS MAY HAVE CHANGED SINCE YOUR LAST
VISIT TO THIS SITE. BY USING THIS SITE, YOU INDICATE YOUR ACCEPTANCE OF THESE
TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, THE DO
NOT USE THIS SITE.
Customer Information:
www.mantelworld.com
is a web site of CJ's Home Decor & Fireplaces, LLC. Purchase made form this
website will appear on your credit card statement under the name of CJ's Home
Decor.
Ordering:
For security
reasons we do not have a secure order form. We believe in personal service just
call us toll free and speak with one of our sales representative, so that
we can assist you with your purchase and are able to take all the necessary
information. Please Call us toll free at 1-888-986-1535 - Monday - Friday,
9 A.M. -
5 P.M. EST. Don't have a credit card? That's ok too. You can mail a certified check
or a money order to the address below. Print
our mailorder form and mail, email or fax it to us.
CJ's Home Decor & Fireplaces, LLC
21701 Route 6
Warren, PA 16365
Be sure to include your name, shipping street address (Keep in mind we can not
ship to PO, APO or FPO boxes.) city, state, zip code, phone number and email
address. We are looking forward to serving you!
NOTE:
If customer misrepresents the delivery
address as a business address and it is in fact a home business in a residential
area all residential charges made by trucking/delivery company will be the
responsibility of the buyer/customer and back charged to your credit card or
reflect in your invoice.
Orders:
Our terms are 100% with your
Internet order. Credit card will be charged at time of placing order over the
internet or by phone. No
returns or cancellation are accepted on orders once the order is in
production or placed by phone after 24 hours. All Product Are Made To Order.
Where no dispute was made within 24 hours of your order, your acceptance of the
terms and conditions is assumed. If order is canceled within the the first 24
hours a 5% handling fee will be accessed. All orders must be paid in full.
Payment information and authorization must be included with your order. Orders
will not be shipped until payment is received.
Custom And Special Orders:
While we are happy to accept
special orders, we do not accept verbal special orders. Custom orders must be
in writing and emailed or faxed to us. Internet custom/special orders require
a full payment at time of placing order. Our terms are 100% with your
Internet order. No
returns or cancellation are accepted on orders once the order is in
production or placed by phone after 24 hours.
Where no dispute was made within 24 hours of your order, your acceptance of the
terms and conditions is assumed.
All
custom orders are final and non refundable. No returns or cancellation are
accepted on custom orders once the order is in production or 24 hours after
placing order by phone or internet. We are not responsible for measuring mistakes
made by customers.
Billing Information:
www.mantelworld.com is a web site of CJ's Home Decor & Fireplaces, LLC.
All invoices and correspondence will show the address above.
Prices & Promotion: We
make every effort to provide our customers with up-to-date, accurate
information. Occasionally things happen that are beyond our control (new product
delays, price changes, measurement changes,etc). All the sizes of products indicated on this web
site are close approximations. Although our staff of proof readers work
diligently to ensure the accuracy of copy descriptions and prices, we reserve
the right to correct typographical errors. All measurements are approximate and
can change without notice. Again, if you have any question on the price,
measurement or availability of an item, please
call for assistance.
Minimum Orders:
A $50.00 Minimum NET order is Required - Any order under $50.00 will be charged
a $5.00 handling charge. Net order = without shipping.
Quantity Discount: Quantity
discount my apply by buying more then 10 products of the same
size/color/wood and from the same brand/manufacturer.
Terms:
All new accounts are prepaid only. There will be a
$35.00 charge
for returned checks. Visa, MasterCard accepted. No cash discount
apply.
Certified Checks Or Money Order:
Certified Checks or Money Orders must be made payable to CJ's Home Decor
& Fireplaces, LLC and drawn on a U.S. Bank.
NO PERSONAL CHECKS ACCEPTED. No C.O.D. orders.
Credit Cards:
We accept Visa, MasterCard
You must
provide us with the name as it appears on
your credit card!
Shipping/Freight Charges:
Shipping or freight charges
Click here for more
information and shipping choices.
Shipping
Policy:
Please inspect your order thoroughly before signing the bill of lading or
delivery receipt. CJ’s Home Decor & Fireplaces, LLC will not be liable for
damages after delivery of products. We recommend you the customer open all the
boxes before signing for the products.
NOTE: If Product has to be shipped within the five
boroughs of New York, Long Island, Martha's Vineyard or to other restricted
access areas
an additional $55.00 has to be charged regardless of the address. This is
due to the transportation surcharge or transport for delivery to these
areas.
NOTE: If customer misrepresents the delivery
address as a business address and it is in fact a home business in a residential
area all residential charges made by trucking/delivery company will be the
responsibility of the buyer/customer and back charged to your credit card or
reflect in your invoice.
All shipments will
be carefully inspected and packed before leaving the warehouses. They will be
shipped the best carrier possible (UPS, FedEx, Motor Freight, etc). Responsibility for its
safe delivery is assumed by the carrier at time of pickup.
Returns:
Mantelworld.com is not a "try it out service".
All Sales Are Final. Returns will be at
CJ’s Home Decor & Fireplaces, LLC/dba info.mantelworld.com.
NOTE: ANY PRODUCTS THAT ARE ALTERED BY THE CUSTOMER ARE NOT RETURNABLE.
Due to the custom nature of our built-to-order products. ALL SALES ARE FINAL.
Returns will be at CJ’s Home Decor & Fireplaces, LLC discretion.
If you are dissatisfied with the product or delivery. Do not sign the Proof of
Delivery Receipt. Signatures on the Proof of Delivery Receipt mean that the
sale is final. If you refuse or cancel contract you will be charged a
restocking fee and the shipping cost from and back to us.
Credits:
Credit will be issued towards credit card you supplied at the time of
purchase. Time to issue credit will be 4-6 weeks from date of receiving the
returned merchandise as per conditions stated in Returns.
Missing Parts or
Hidden Damage:
Upon acceptance of your shipment, you have 24 hours in
which to notify CJ’s Home Decor & Fireplaces, LLC/dba info.mantelworld.com of
any missing parts or hidden damage, not notifying CJ’s Home Decor & Fireplaces,
LLC/dba www.mantelworld.com within this time frame any future claim for said
parts will be null and void. After 24 hours any parts that have to be sent out
to repair merchandise, will have to be paid by the customer or are shipped COD.
We implore you to examine your order in full upon time of delivery and notify us
immediately before accepting delivery if you find damaged or missing parts.
When product is received damaged. you HAVE TO DO THE FOLLOWING STEPS.
1) Notify shipping company
2) Fill out damage form online, at
www.cjshomedecor.com with all the necessary information.
3) Send picture of damage (box, product etc)
4) You will receive instruction by email how your claim will be handled.
5) If your claim is valid replacement will be ordered.
6) No exception!
All claims have to be supported with pictures broken/damaged part, invoice
number and name of purchaser, no claim will be handled/accepted if no
documentation is provided. In some instances we need to have the damaged goods
sent back to us in order to send you a replacement. See returns.
Claim of
Defective Items:
If a claim is made that an item is
defective and returned to seller and seller deems item to be free of any and all
manufacturer defects. Customer will be charged back on their credit card or
invoiced for the cost of shipping to and from the customers home or to a
business or terminal at the sellers discretion. If a defective item has to be
shipped back the following rules apply.
ALL RETURNS OFF DEFECTIVE ITEMS MUST BE AUTHORIZED BY US AND RMA (Return Merchandise
Authorization) MUST BE ISSUED. NO CREDIT WILL BE GIVEN ON
MERCHANDISE RETURNED WITHOUT AUTHORIZATION see refused merchandise below.
All returns must include original factory box, original factory packaging
(foam, plastic, wrappings, etc) blank, unfilled warranty cards, all
instruction booklets and and paperwork. Do not deface original factory cartons
or packaging in any manner. We will not accept a return if packing is not in
its original condition. All returned merchandise must be in its original mint
and clean condition. Returns on damaged or scratched merchandise will not be
accepted. Returned merchandise which is lost or damaged in transit is not
www.mantelworld.com responsibility, but rather the carrier's. It is the buyer's
responsibility to file claims with the carrier upon the discovery of the
problem. RMA number must be clearly visible and marked on outside of package. Returns are only allowed for merchandise purchased from the website
of www.mantelworld.com.
Refused
Merchandise:
Refused merchandise without receiving an
RMA# from a www.mantelworld.com
Representative, will not be accepted and will be returned to the customer at
their expense. For further questions regarding these terms, please email us at
info@mantelworld.com
Final Sales:
Due to the fact that all the
products shown on our website
www.mantelworld.com are custom made are all sales are final and not
returnable.
Warranty:
Refer to manufactures specification -
We are not responsible for manufacturer defects. All warranty claims have to
be supported with pictures of the problem or broken/damaged part, invoice
number and name of purchaser, no claim
will be handled/accepted if no documentation is provided.
Satisfaction:
If
you are not completely satisfied with the handling of your order, please write
to our customer service department manager at the address below, and we will
do our best to satisfy your request. Returns and exchanges must be made within
10 days from the date of receipt of merchandise SEE RETURNS. Your credit will be issued towards your credit card
you supplied. Custom orders are final and cannot be returned, SEE CUSTOM
ORDERS. All merchandise returned must be shipped prepaid. All returns after 10
days are null and void.
CJ's Home Decor & Fireplaces, LLC
Customer Service Center
21701 Route 6
Warren, PA 16365
Customer
Service:
Excellent Customer Service will always be an integral part of
www.mantelworld.com. If at any time you have a question or concern please don't
hesitate to contact us. We know that customer service and attractive prices are
the building blocks of good retail foundation. We are also committed to
providing the information you need about each and every product.
Privacy Information:
Information collected from
our websites is anonymous. It allows us to see which areas of
www.mantelworld.com are most popular. This helps us to improve the quality of your
online shopping experience by recognizing and delivering more products and
services you prefer. www.mantelworld.com will not sell or release your email
address to any other parties. We ask for your email address and phone number
so that we may confirm and keep you informed of your order's progress. It is
not the policy of www.mantelworld.com to use our customer information as a
commodity for sale or trade to third parties.
Website Design:
The overall design of
www.mantelworld.com provides a comfortable
setting for you to stay informed of the latest trends in products. If you have
seen something here that you like we would hope that you would tell a friend
so they too can enjoy our site. We gladly accept suggestions
about how we can make your shopping experience more pleasant and less
technical.
Customer Responsibility:
CJ's Home Decor & Fireplaces, LLC / website
www.mantelworld.com
shall be held harmless from any and all claims by the buyer as a result
of injury, damage or wrongful installation to an ultimate user or other person
caused by the product sold herein by the seller to the buyer, whether the
injury or damage results from the assembly, installation, operation, shipment,
storage or manufacture of this product.
Please consult local building codes prior to installing any of the products.
Thank you
Your
MantelWorld.com Team
